Support from Real during the Coronavirus situation

Due to the coronavirus pandemic, we are following government guidance and have shut our drop-in services and office. We are all working from home and our office numbers have been redirected. We are supporting people as much as possible and are happy to help out where we can.

Please do still contact us if you need help. You can call Real on 020 7001 2170 between 10am and 4pm. Alternatively send an email to and we’ll get back to you as soon as possible. We are checking this mailbox several times a day.

We have also produced a range of resources to support people during these difficult times. You can click on the Coronavirus link above or here to find it. It includes practical information on what you need to do to protect yourself, where the local support is, and how you can take advantage of the special arrangements Tower Hamlets Council have put in place to support people on direct payments.

If you have an urgent issue relating to safeguarding, or a breakdown in social care arrangements, you could call the Tower Hamlets Adult Social Care first response service on 020 7364 5005.


Welcome to Real

Everything we do is about giving disabled people real choices. We’ve been helping disabled and non-disabled people in Tower Hamlets work together to share information, provide support and make change happen for over twenty years. We are based on the Isle of Dogs but we serve the whole borough. We have an independent advocacy service that can help you have your voice heard, uphold your rights and access services.

If you want this website in a different language you can change the default language at the top and the nice people at Google Translate will do their best to meet your needs. You can also increase and decrease the font size on the top left.

Click on About Real to find out more about our organisation and who we are. Check out our News section for the latest information and to access our newsletters.

You can find out more about the different ways we can help you in the Get support section. And Get involved tells you about how you can join our membership scheme, get involved in Local Voices and all about other projects where you can roll up your sleeves and help us make a difference.

The Jobs section contains details of our latest vacancies if we are recruiting. It also tells you all about how you can volunteer at Real and how we will support you if you do, and there are also details of PA/carer jobs that we are listing on behalf of our clients.

The blue boxes above will take you to the latest hot topics, and the white boxes to the right of them help you navigate quickly to keep think you might want to do.

If you’re not sure what support or service you want, get in touch with Real Answers and we’ll point you in the right direction.

Don’t forget to follow and engage with us on Facebook and Twitter if you use them. We want more people getting involved and saying what you think.

Most of our funding comes from contracts and trusts, and all of our services are free to our clients. But if you like what you see and you want to help us do more creative things feel free to go to our how to support real page.

Real is a registered charity (1061671) and company limited by guarantee (3213172). Real is the registered working name of Real DPO Ltd.

We hold the Advice Quality Standard and the Quality Performance Mark, so you can take comfort that other organisations have verified that we give good quality support and are a well-run organisation. We are also a Disability Confident Committed employer according to the DWP, and we are proud to be an accredited London Living Wage employer

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