Real Direct Payments for Children

We think direct payments are good for everyone as they give families more choice and control over their child’s care and help social workers feel more confident about delivering good outcomes for their clients.

So, we want to help you support parents and carers to understand, set up and manage direct payments for their disabled child’s care and support.

As well as supporting you, we can work with the family to help them every step of the way as well.

This means we can come with you on visits to help you explain direct payments, and we also work directly with the families to help them think about the care they’d like their child to get, who from and how they would like to manage everything.

Find out more about how we help our clients on the Real Direct Payments for Children page.

How to get started

Although direct payments for children and families can seem quite complicated, once you take those first few steps it gets much clearer.

The simplest way to get started is just to get in touch with us via the Advice Line. The Advice line hours are:

Monday to Friday between 10.30am and 3.30pm.

Call 020 7001 2188 (Please leave a message if the line is busy)

Send an email to

Visit our offices at Jack Dash House, 2 Lawn House Close, E14 9YQ.

You can also send us a message using our online form.