Making it easier for you to tell us when we get it right and when we get it wrong

Real is committed to giving you the best possible service. It is only by listening to your views that we can find out what we are doing well and what we need to improve.

Complaints – a complaint is when you speak up about something bad that has happened. It is important to speak up when things are not right to make sure something gets done about it and to stop it from happening again or to anyone else.

Comments – a comment is when you give feedback about something. Maybe you have noticed something you think could be better about the way we do things.

Compliments – a compliment is when you think we have done something well. We want to hear about good things as well as bad.

Click here for more information and to download a form to tell us what you think