Legal stuff

About Real

Real DPO Ltd is a registered charity (1061671) and company limited by guarantee (3213172). Real is the registered working name of Real DPO Ltd.

Our registered office is Jack Dash House, 2 Lawn House Close, London, E14 9YQ.

Our offices are in Tower Hamlets, in London.

Disclaimer

Real does everything we can to keep this website up-to-date. Sometimes, things may slip. So, we can’t be held responsible for any loss or damage that may happen if you use the information on here.

We can’t control the quality of information on websites that are linked to or from our site. Links from our website are only suggestions and you must check with the owner of the site the link goes to if you have any questions about the information. But, if there is anything on a linked site that you’re worried about or think is illegal or unsafe please let us know so we can decide if we want to remove a link.

Privacy Policy

Real is committed to protecting your privacy. The following statement sets out how we use and protect any personal data that you share with us. For the purposes of the Data Protection Act and General Data Protection Regulations, the legal name of the organisation is Real DPO Ltd – also known as the ‘data controller’.

The organisation undertakes a number of activities to support the disabled communities in Tower Hamlets. They include;

  • Social care support including information, advice and advocacy
  • Direct payments advice for adults and children
  • Hate crime awareness and support
  • Volunteering opportunities
  • IT Training
  • Monthly newsletters

In order to provide this range of activities to the best of our abilities, we may need to collect personal data from you either for service provision or correspondence.

Sometimes, we are required to pass on personal information to partner organisations in order to provide a service. This will only be done with your agreement and consent, unless we are legally required to release the information you share with us.  Legal necessities include court orders or where there is a clear safety risk to you or to other parties. In these cases, we will always inform you of any action we take.

Information is only collected and stored to help provide you with a service or to help us improve our services.  Where we may need to share your information with a third party to provide a service, this will be done with your consent. Please be aware that if you refuse, then this may affect the service that we are be able to offer to you.  There may be a legal requirement to override your consent as identified above. We may also use information to produce reports for our funders. All reports will be anonymised and will not identify any individual.

Information may also be used to keep you up to date with Real’s events or public meetings or provide information on our services. We guarantee that we will never sell your data to third parties.

The Real website may contain links to other websites. These websites should have their own privacy policy and we do not accept any responsibility or liability for those websites or their policies.

Cookies – see our cookie statement

Security

We will take all reasonable steps to ensure that your data is treated securely and in agreement with this privacy notice and our Data Protection Policy.

Anybody who has access to personal data is bound by our Confidentiality Policy and Procedures and access is restricted to those who are authorised to view it and process it while carrying out their duties as a member of staff or volunteer.

We will keep your information as accurate and up to date as possible and will not keep it for longer than is necessary.  Certain records may need to be kept for a period of time for legal or insurance purposes, after which time, they will be destroyed.

The Data Protection Act and GDPR gives you the right to access information we may hold about you.  Should you wish to access this information, please contact us using the details below. We will respond with 30 days and no fee will be charged.

If you would like further information or would like to request access to the personal data Real has on file about you, please contact;

The Data Controller

Real

Jack Dash House
2 Lawn House Close
London E14 9YQ

Email: hello@real.org.uk

Telephone: 020 7001 2170

You can also request a copy of our Data Protection Policy using the details above. If you are not happy about the way that we have handled your request or if you would like further information about the use of personal information please contact:

Information Commissioners Office

Wycliffe House

Water Lane

Wilmstow

SK9 5AF

Tel: 030 3123 1113

www.ico.gov.uk

Copyright

This webpage is copyright to Real DPO Ltd.

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