Choice and Control for your Health and Social Care Needs

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Would you like greater choice, flexibility and control over the care you receive? Would you like to learn more about how you can have an active role in your own health and wellbeing? Integrated Personal Commissioning may be able to help you!


Integrated Personal Commissioning

Integrated Personal Commissioning helps people, carers and families to have greater choice, flexibility and control over the care they receive. This is a new approach to join up health and social care for people who use these services regularly. It also brings together education, health and social care for children. Tower Hamlets is one of eighteen areas in England testing this way of working, which builds on the expansion of personal health budgets within the NHS. A personal health budget is an amount of money to support your health and wellbeing needs, which is planned and agreed between you (or someone who represents you), and your local NHS team.


The benefits of joining are:

  • Improved quality of life and care
  • Reduced number of crises and unplanned hospital stays
  • Improved communication between services and improved patient experience of care.


Who can join Integrated Personal Commissioning in Tower Hamlets?


Anyone living in Tower Hamlets who has any of the following needs can be involved:

  • Adults with long term conditions, such as diabetes, Chronic Obstructive Pulmonary Disease and Chronic Kidney Disease;
  • Adults with learning disabilities;
  • Adults with mental health issues;
  • Children and young people with disabilities, including those eligible for education, health and care plan.


How will this work for me?


If you decide to join you will have a meeting with your support planner where you will discuss your care. At this meeting you will come up with your own goals that you would like to meet and discuss what matters to you most about your health and wellbeing. The option of having a personal health budget will also be discussed if this applies to you.


Here are some examples of how personal health budgets improved people’s lives.


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*Ali’s story

Ali used his personal health budget to purchase a portable nebuliser and undertake regular exercise in order to manage his chronic obstructive pulmonary disease.



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*Sarah’s story

Sarah used her personal health budget for twice weekly therapy sessions with a therapist she trusted to manage her depression, anxiety and personality disorder.



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*Leyla’s Story

Leyla is a child with special needs. Through a personal health budget Leyla’s parents were able to employ nurses directly from an agency, which gave them more flexibility around the hours of care required for Leyla and control over the recruitment process.


*Name changed to protect identity

Other stories about people’s experiences with personal health budgets can be found at the People Hub.


What to do next


If you would like to join the integrated personal commissioning programme or find out more information you can contact a member of the team at Real or contact your local personalisation team:



Real Drop In Service

Phone: 020 7001 2188 (Mon – Fri, 10.30am – 3.30pm)

Please note: Bengali speaking advisors available on

Mondays and Thursdays and Somali speaking advisors

available on Wednesdays.





Jack Dash House,

2 Lawn House Close,

London, E14 9YQ


Tower Hamlets Clinical Commissioning Group


Phone: 020 3688 2559


If you would like information in another language or format, please contact Real.



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