At the beginning of April 2017 Tower Hamlets Council (THC) started rolling out their plans for charging some people for their home care and similar services provided by THC for people’s care and support needs.
Real never agreed with the principle of charging for social care in the first place, and campaigned against it. If you want to find out more about how we did this you can click here.
But we are where we are, and as THC are rolling out charging we want to help people understand as much as possible about the financial assessment process and how you can ensure that you don’t end up paying more than you need to. So we have produced two documents:
- A guide to THC charging for social care services – 11 April 2017
- Real’s guidance on disability related expenditure – 12 April 2017
The first document will give you everything you need to know about the whole charging framework. It even helps you work out how you can calculate your own charge in advance. It’s not a replacement to reading the council’s guidance on the financial assessment form, but it gives you a bigger, wider picture. The second document is some detailed guidance on how you can calculate disability related expenditure. We think that’s the most difficult part to understand and work out. This is why we’ve done a separate, specific guidance note on just this one topic. You can access both documents by clicking on the links above, or under Related Documents at the bottom of this page.
Where to go for extra help
The Council’s Financial Assessment Team are the first point of contact for queries on the financial assessment process. Their contact details are as follows:
- Telephone: 020 7364 2038
- Email: FinancialAssessmentTeam@towerhamlets.gov.uk
You can also contact the Local Link service which Real leads in conjunction with six other local organisations and one of us may be able to help, especially if you want independent information, advice or advocacy.
- Telephone: 020 7001 2175
- Email: firstname.lastname@example.org