Assisted disability hate crime reporting service

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Have you or someone you know experienced disability hate crime?

If you have been a victim of hate crime because of your disability, it is important that you report the crime to the police and receive the support you need. Real is a registered third party reporting centre, which means we have the skills and experience to assist you through the reporting process if you do not wish to report the crime directly to the police yourself. We will explain all the reporting options available to you, so you are in control of the choices you make. We can also refer you to Victim Support so you can receive the support you need to cope with emotional stress.


What is disability hate crime?

If you feel somebody has treated you badly or hurt you in some way because you look different, sound different, have specialised equipment, have a carer or need extra support doing some tasks, you may have experienced disability hate crime. It is important that you report the incident to get the support you need and ensure it doesn’t happen again.

Disability hate crime is defined as ‘Any criminal offence which is perceived, by the victim or any other person, to be motivated by a hostility or prejudice based on a person’s disability or perceived disability.’



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Financial abuse, including stealing, ‘borrowing’, taking control of your money



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Verbal abuse, including taunting, spitting, sexual remarks




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Threatening behaviour, bullying, harassment and intimidation



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Malicious communications, including threatening or offensive mail, letters, texts or emails



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Damage to property, including offensive graffiti, arson, disability equipment



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Nasty accusations, for example alleging someone is a paedophile



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Taking over someone’s home, for example, using it to deal drugs



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Physical attacks, including pushing, shoving, kicking, murder




What can you do if you have experienced disability hate crime?

If the crime is ongoing then call the police immediately on 999

If the victim needs urgent medical attention call for an ambulance on 999

If the crime is not ongoing, you can report the incident by calling the police on 101 or by filling out the online incident reporting form on the True Vision website:

If you would like assistance to report the incident to the police either by phone, in person or online, you can report through Real as a third party reporting centre. Please contact us by:

Phone: 020 7001 2177



What is a third party reporting centre?

Real is a third party reporting centre, which means we have the expertise and skills to assist people to report disability hate crime to the Police and/or access the support services they may need.

We know that reporting a crime to the Police can sometimes be a difficult or scary thing to do. As a third party reporting centre, we can offer you an additional level of support to report the incident. Real is a disabled peoples organisation, which means we have a strong understanding of different impairment types and can tailor our support to meet any access requirements you may have. We provide a safe space where you can express yourself and know you have been listened to.

If you decide to report through Real, we can assure you all information will be kept confidential. We will listen to your report without judgement and make sure you are in control of the process. We can offer advice and guidance, but you make the choices that work best for you. Your safety and well-being are the most important thing and working together with you, we will assess if you are in danger and if so what can be done to protect you from further harm.


If you decide to report through Real, we will:

  • Offer an appointment time and date that works for you
  • Provide clear information about your reporting options
  • Ensure all information is kept confidential
  • Provide a safe space to express yourself
  • Allocate you a trained Hate Crime Officer who will not judge you
  • Help you take control of your own journey and make the choices that are best for you
  • Support you throughout the entire reporting process and after the incident has been recorded
  • Refer you to other support services if necessary



Would you or your organisation like to receive a free workshop on disability hate crime?

As part of Real’s disability hate crime project, we offer free disability hate crime workshops to other charities, frontline staff and the wider community. You can also attend as an individual. It is a great way to learn more about how to identify disability hate crime, how to report it and access the support you (or someone you support) may need. To find out more about the workshops or to book a FREE session, please email or call 020 7001 2177. We have a training room available at Jack Dash House, or can come to your organisation to deliver the workshop. 


Do you want to help raise awareness about disability hate crime?

Real are looking for volunteers to become Disability Hate Crime Champions with the charity.

What would you do?

  • Help raise awareness about disability hate crime in the Borough of Tower Hamlets
  • Provide training to people and organisations about disability hate crime
  • Build partnerships with key organisations in the disability hate crime sector
  • Help develop a peer support group for those affected by disability hate crime


Champions will receive free hate crime training and be required to volunteer 2 hours per week. To apply or find out more about the position:

Phone: 020 7001 2180


hate crime champion advert 


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