How you can get help and support in the meantime

If you need any help and support with your direct payments you can still contact Real until this decision is formally made. To do this you can call our Independent Living Service helpline. See below for contact details, times of opening, and calling us in Bengali and Somali.

Independent Living Service advice line 

Do you have questions about anything relating to your Cash Personal Budget or to Direct Payments? Do you need help managing your carers or PAs?

If so, you should contact our Advice Line for help and information

Advice line hours

Monday to Friday between 10.30am and 3.30pm.

Contact the advice line

Call 020 7001 2188 (Please leave a message if the line is busy)

Send an email to

Visit our offices at Jack Dash House, 2 Lawn House Close, E14 9YQ.

Get the help you need

We can usually answer your question straight away. If you have a detailed query, eg you want to recruit a PA, we’ll work out who is the best person to help you and get them to contact you. This might be your previous worker or it might be someone else. But don’t worry – the person who helps you will have your information, so you don’t need to explain your situation all over again.

Help in your language  

You can get help in Bengali/Sylhetti and Somali as well as English. The table below shows on which days you can get support in your language.

English                          Bengali/Sylhetti                     Somali

Monday – Friday             Monday and Thursday             Wednesday

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