Complaints, Comments and Compliments

Real is committed to giving you the best possible service. It is only by listening to your views that we can find out what we are doing well and what we need to improve.

Complaints – a complaint is when you speak up about something bad that has happened. It is important to speak up when things are not right to make sure something gets done about it and to stop it from happening again or to anyone else.

Comments – a comment is when you give feedback about something. Maybe you have noticed something you think could be better about the way we do things.

Compliments – a compliment is when you think we have done something well. We want to hear about good things as well as bad.

To register a complaint, comment or compliment you may send it in writing using the form below, or use a different format that meets your access need, for example on CD.

To register a complaint, comment or compliment you may send it in writing using the form below, or use a different format that meets your access need, for example on CD or by email.

Complaints, Comments and Compliments Form

Complaints, comments or compliments should be sent in a sealed envelope marked ‘Real Feedback – Private and Confidential’ to Delivery and Development Manager, Real DPO Ltd, Jack Dash House, Lawn Close, E14 9YQ or emailed to feedback@real.org.uk.

You can also read our Complaints, Comments and Compliments Policy.

 

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